If for any reason you are not completely satisfied upon receiving your order, you will have 15 calendar days from the date of receipt to return it.

*If the product you purchased is from Archive or Outlet, you will have 7 calendar days from the date of receipt to return it.

Returned items must be in their original, unused condition, with all product tags attached, and all accessories included. Otherwise, no refunds will be issued. We reserve the right to carefully inspect products before accepting any exchange or return. We will only refund products that are in their original, as-shipped condition.

Returns for customers within the EU:

All return shipping costs will be borne by the customer. In the case of a return for which shipping costs have been charged, these costs will not be refunded, only the full purchase price.

Returns for customers outside the EU:

All return shipping and customs fees will be borne by the customer. Returns with unpaid customs fees, shipping costs, or any additional fees will not be accepted.

For any questions regarding your exchanges and returns, please email us at eshop@ailanto.com